Our products are available for purchase directly on our website lechoppe-parisienne.store and on Amazon. So you can choose the platform that suits you best to discover and order our latest collections.

We advise you to create an account to place orders on L'Echoppe Parisienne. You will then benefit from the following advantages:‍

• Pre-orders and exclusive offers on L'Echoppe Parisienne
• Tracking your orders and your order history‍
• Request a return directly from your account

To renew your password, click here or on “My Account” and follow the step-by-step instructions for forgotten passwords.
You'll receive an e-mail with a link to change your password.

Our ordering process requires your computer to accept “session cookies”, which are used to save items added to your shopping basket for ordering purposes. If they have been deactivated, you will need to modify your browser options accordingly.

It is not one of the countries we deliver to, as we mainly deliver to certain countries in Europe, North America and Asia.

If you cannot select your country of delivery when you try to create your account or place an order, if you have the possibility, you can choose another available country.

Can I cancel my order?

Once you have placed your order, you will receive a confirmation email, and your card will be debited upon validation of payment.

In the rare event that one of the products you have ordered is no longer available, we will contact you by email and reimburse you for the missing product.

The products ordered are reserved for you when your order is validated.

The availability of products displayed on our site depends on stocks. We update the information regularly, but it is advisable to check availability directly on the product page, which will inform you either of its availability, its unavailability or the possibility of pre-ordering it.

If a product is out of stock, we invite you to register directly from the product page to be notified when the product is available again.

We accept the following payment methods: Visa, Mastercard, Paypal, Maestro, credit card and UnionPay.

It is possible to pay in 4 instalments for certain products on Amazon and in our online store, using Paypal.

On the day of delivery, you will be notified by email or SMS of the time when the delivery driver will arrive. If you are not present at the delivery address, you can reschedule your delivery by logging on to the chosen carrier's website. It is also possible to reschedule your delivery at a relay point or post office.

L'Echoppe Parisienne delivers to certain areas of the world: certain European countries, North America and certain Asian countries. If the country of delivery does not appear in the checkout form, this means that we do not deliver to the chosen country. We strive to open up the purchase of our products to as many territories as possible.

Delivery costs vary according to your choice of carrier and your delivery location. These costs can range from €5 to €20, depending on the delivery country you choose.

Quels sont les délais de livraison ?

First, check the tracking of your package on the carrier's website with the tracking number you received by email.

If your package is indicated as being delivered, we invite you to wait until the expected delivery date.

If your package is pending with the carrier, we invite you to collect it from the address indicated on the delivery notice or on the carrier's website. We also ask you to check on your order tracking that the delivery address indicated on your order is correct.

You have 14 days from the delivery date to return the item to us. If, for any reason, the product does not meet your expectations, you can return it to us within 14 days of receipt and we will refund the price of the item in full as soon as it arrives at our premises. Returns are free for orders over €50, otherwise the return costs will be at your expense.

To make a return, request a return on your customer account or contact customer service
on hello@lechoppe-parisienne.store and we will send you a returns label by email. Please indicate your order number and the reason why you wish to return the item. If you have multiple orders, you must return them separately.

Do not return your items to the address on the package. This is not our return address, and will affect the processing of your return. Affix the return label to the top of the package, making sure to remove or cover the shipping label.

Drop off your parcel at a post office or at a "Mondial Relais" Relay Point. Find the nearest post office here:https://www.laposte.fr/particulier/outils/trouver-un-point-d-envoi-de-colis-ou-de-retrait

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If these conditions are not met, our quality department will reserve the right to refuse your return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your
refund.

If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@lechoppe-parisienne.store

Exchanges (if applicable)

We do not replace items when they are defective or damaged. If you need to exchange it for the same item, send us an email at: hello@lechoppe-parisienne.store We can offer you a credit.

Depending on your delivery location, the delivery time for your exchange may vary depending on the respective conditions of the delivery choice. Please note that it may take up to 10 business days to process your return and validate your refund.

The return of your order is at your expense for orders under 50 euros, beyond that your return is handled by l'Échoppe Parisienne.

You simply need to request your return label on your customer account or by writing to us at hello@lechoppe-parisienne.com . You will receive it by email and will have to stick it on your package which will then have to be taken to a post office or a relay point.

All products will be refunded to the payment method you used to pay for your order, after receipt of your package and verification of its contents.

Please note that it may take up to 10 business days for your return order to be processed. After your refund has been validated, it may take 2-5 business days to see the transaction in your bank account.

Shipping costs are not refunded.

If you notice a defect when you receive your order (within 48 hours maximum), we invite you to contact us at hello@lechoppe-parisienne.store to notify us of this problem before making a return request via your account. L'Échoppe Parisienne reserves the right to ask you for photos of the item in order to note the defect.

Damaged or worn products are not considered defective products and cannot be refunded or exchanged.

To benefit from your credit, simply enter the code in the “Promo code” box in your basket.

We make sure to ship all orders within 24 hours. You can check the status of your order on our website in your customer area using your Colissimo, Chronopost or Mondial Relay tracking number.

Once your order has been shipped, you will receive an email confirmation with your tracking number. We invite you to track the shipment of your package on the carrier's website with your tracking number.

If you dispute the delivery of your order, we invite you to contact us within 48 hours from the date of delivery of your order. We will then open an investigation, which may last up to 10 working days, with
our carrier.

If your package is damaged, we invite you to make a reservation upon delivery and not to accept the package.

Beyond the indicated deadlines, any dispute will be void.

If your order is delayed, we recommend that you check the tracking information provided by the carrier. If the delay persists, you can contact us at hello@lechoppe-parisienne.store for assistance.